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.At Total Merchandise, we believe great service speaks for itself – and so do our customers.
5,000+
reviews
4,500+
5* ratings
250,000+
happy customers
With hundreds of verified reviews across Trustpilot, Google, and Reviews.io, we're proud to hold consistently high ratings for our quality, reliability, and friendly team. Every review matters to us; they help us celebrate what we do well and keep improving the little details that make working with us easy, efficient, and enjoyable.
See what the buzz is about — explore our live reviews below and discover why so many businesses across the UK trust Total Merchandise to deliver products, service, and smiles every time.
What our customers say on Trustpilot
Highly recommended
We ordered 100 Spencer Drawstring Bags for our event and worked with Alice throughout. From the start, she was quick, clear, and highly professional in all communication. When we needed to delay delivery due to being out of the country, she handled everything smoothly without any fuss. We had come to this company after trying another supplier, and the difference was clear - Alice was far more precise and helpful in answering our questions. Highly recommended. We’ll definitely be using them again for future events.
Great experience overall
Great experience overall. High-quality jigsaw puzzles with vibrant prints, durable pieces, and attractive packaging. The team was professional, responsive, and delivered on time. Highly recommended. Would definitely order again. Saffron who I mainly dealt with was extremely supportive and gave good advice.
Everything went well
Everything went well. One item was lost in transit, but was very quickly reordered and arrived just a short time later than it should have done. Items were all well made, and exactly what we wanted/needed.
Outstanding Quality and Customer Service
We had a great experience ordering personalised merchandise from this Total Merchandise. Communication was excellent from start to finish – any questions we had were answered quickly and clearly, which made the whole process really smooth. The design mock‑ups were provided promptly and matched exactly what we had in mind, with no surprises. The final products were high quality and well finished, exceeding our expectations. Based on this experience, we’ll definitely be ordering again and wouldn’t hesitate to recommend them.
Great service - esp Jessica and Amy
Huge thank you to Jessica and Amy in the Sales team for helping me out with an order today. Deadlines were tight and minds kept being changed but they were patient and helpful the whole way through (even dealing with my frustrated accidental swearing!) They both went above and beyond to make sure I could get what I needed and I'm so grateful!
Great quality products
Great quality products, designed & supplied super quickly. Can't fault the service in any way.
Fantastic customer service
Amiee provided excellent customer service support, ensuring our merch arrived exactly as expected. The finished items are excellent quality, the delivery was super fast and the price was the best we could find. Highly recommended for customised merch requirements, thank you! 🙂
Great Business Merch
Custom design, proof, good comms and most importantly the final product is good quality.
great communication
great communication, quick turnaround and very helpful staff. thank you!
Thank you, Amiee Marwood!
Had a great experience ordering notebooks from TM. The communication was excellent. Amiee went above and beyond to contact me to ensure the order was correct, which I was very grateful for. Quality of the books is great too. Thank you!
Total Merchandise were fantastic
Total Merchandise were fantastic, great customer service and communication, especially Charlotte. Would absolutely use again.
Ordering from outside the UK
This is my second time working with Total Merchandise, specifically with Amiee M. I've been placing orders from the US for delivery to the UK, and Amiee's communication has been excellent. She was able to ensure the materials were delivered on time and to the correct location. I look forward to continuing my working relationship with Amiee and Total Merchandise.
Jessica Hickman provided amazing…
Jessica Hickman provided amazing service; Jess was so quick to respond to all my queries and processed my order promptly, giving me updates and going the extra mile to keep me informed. I am happy with the products provided too- I will use them again.
Cuddly toys
We were delighted to receive the cuddly toys based on the cartoon mascot for our paediatric nurse-led transport service. From the moment they arrived, it was clear how thoughtfully they had been designed, with bright, friendly features that will immediately capture the attention of the children in our care. The quality of the toys is excellent and the communication from TM throughout the entire process.
Total Merchandise have not let us down…
Total Merchandise have not let us down in any way. They are reliable, the staff are efficient and friendly (especially Jessica who we mostly work with). The products are exactly what we need and are easy to personalise. Nothing happens until we are absolutely happy with every detail which is reassuring. We see no reason to look for another supplier.
Excellent products at an excellent…
Excellent products at an excellent price. Bought some branded bags for an international charity drive and very happy with the quality and the speed of delivery.
Great service
Great customer service, quick replies & helpful friendly service. Products arrived quickly and looked just as pictured.
Excellent customer service and wide…
Excellent customer service and wide range of reasonably priced products
TM are always reliable and create the…
TM are always reliable and create the best branded products for events. Alice is the best point of contact and is sure responsive!
Have had a second great experience with ordering through Total Merchandise
Have had a second great experience with Total Merchandise. Our order was a repeat as we were so impressed with our first! We love our Tote Bags as do our supporters, the quality is excellent and the ordering was straightforward. Highly recommend.
Fantastic service from Jess Hickman
Fantastic service from Jess Hickman. Very organised and proactive and quick to respond to quotes and also to any emails. Very happy with our products. Great quality thanks!!!
Had such an easy and friendly…
Had such an easy and friendly experience with Jessica Hickman!
Ellie was of great help in ensuring we…
Ellie was of great help in ensuring we got the hessian bags promply.
Aimee was great
Aimee was great. Very responsive and a pleasure to work with.
I cannot fault the level of service…
I cannot fault the level of service provided by Jessica at Total Merchandise. This is not my first order with the company and will definitely not be the last. Everything was made so easy by Jessica and the whole process was so simple thanks to speedy responses to any queries raised. I am a very happy customer and would not hesitate in recommending their services!
Really great service
Really great service, fully informed, artwork sent quickly and deadline met
Consistently Good Service
Quick responses, quick delivery, quality merchandise and great customer service.
Exceptional communication!
The company have been very helpful and communicative, especially representative Amiee Marwood making our experience exceptional! We have used Total Merchandise for years now and recommend it to others.
Great service, fast delivery
I have ordered a number of bags from Total Merchandise. Amiee was very helpful and quick to reply to my emails, sending quotes and sample bags. The process was very straightforward and the delivery super quick.
Great all round service
Great website, easy to navigate. Jessica was really helpful with the designs to get exactly what we needed for our conference stand. Great communication and flexibility. As a repeat customer I remain happy with the overall experience.
1st Class Suppliers
Excellent communication with vendor and really speedy delivery of goods. Would highly recommend.
Excellent service
Excellent service! I was a bit late on paying them due to some card trouble, and I when finally did I figured they're gonna push back the producing and shipping date But amazingly we received the order on the date that I had asked! Thank you for your service! And thank you for being patient with me! ☆☆☆☆☆
Excellent service
Excellent service - highly recommend
Excellent products and service
We have been using Total Merchandise for several years to produce conference merchandise and have always been impressed with their service and the quality of the products. Our Account Manager Liz is always very efficient and delivers great customer service. Thank you
Very happy with my experience of…
Very happy with my experience of working with Jessica to source my merchandise for my events. I continue to use Total Merchandise as my first choice for all my giveaway goodies. Keep up the great work!
Great communication and execution
Great communication right from the start, the mock ups were super helpful and they executed my vision perfectly. I was in constant contact with Jessica Hickman who gave regular updates. We even received our order a day before expected, so very timely delivery.
Great service
We have used Total Merchandise multiple times now and always had great communication, speedy delivery and great products. Jess Hickman responds to emails so quickly and we have never had an issue.
Great service from Charlotte
Great service from Charlotte - always a pleasure to deal with and is both patient and super helpful! It's much appreciated
I had a great experience working with Isabelle
I had a great experience working with Isabelle. The whole process was smooth from start to finish? communication was clear, everything was handled efficiently, and the order arrived exactly as expected. Really appreciate the professional and friendly service. Thanks again, Isabelle. I’ll definitely be returning for future orders!
Really pleased with our charity tote…
Really pleased with our charity tote bags orders from Total Merchandise. The bags went down really well at our recent events, with lots of positive comments. Our Account Manager, Chloe, always friendly and happy to help too. Thank you!
Fantastic service from Ellie Hall
Fantastic service from Ellie Hall, a credit to the company! Products arrived on time and as ordered, Ellie was so helpful with the ordering process.
Great customer service
Great customer service and a really quick turnaround. Would highly recommend.
Just re-ordered more of our corporate…
Just re-ordered more of our corporate branded mints. Great range of promotional products, ordering and getting the branding done is super easy, so is proof approval, they have it nailed and great personal communications end-to-end. I can recommend.
Good quality
Reliable, good value, product as shown. Efficient service.
Jessica Hickman
Jessica Hickman - Great Service The service was great that we received, everything was delivered quickly and we are very happy with the products we ordered. We will definitely be using you guys again.
Excellent speedy service
Excellent, speedy service! Smooth process, very easy to use the website. The bags we we ordered went down a storm at our school event and the school staff and parents absolutely love them! Highly recommend. We will definitely order through Total Merchandise again in the future.
Alice Ponting was exceptionally helpful…
Alice Ponting was exceptionally helpful in making sure our order reached our client on time despite the unforeseen circumstances caused by the Middle East war that caused some delays in shipment - she was efficient, warm and reassuring - this service is very much appreciated! X
Fast and easy to work with
The team are very responsive and make it easy to order, approve and pay for items. We have used Total Merchandise for several years now for our conference materials and they always deliver. Highly recommended.
Good quality product
Good quality product, easy to order and delivered on time, can't ask for more.
Excellent Service and Fast Turnaround
A really quick turnaround for our items, which were delivered within two weeks. We needed them for an event that we were very clear about, and the team absolutely delivered. Alice Ponting sent over visuals for all three items, and one needed a small change, it was updated within 24 hours. Everything arrived perfectly and exactly as we wanted. Great communication, great items, and all-round great service. Highly recommend.
Professional and efficient service
Professional and efficient service. High quality goods.
Review for Jessica
Jessica has been extremely helpful, efficient, and friendly throughout our dealings. She respond quickly, communicate clearly, and always deliver exactly what’s needed. She is very dependable and pleasant to work with. Would definitely use Total Merchandise again!
Ecellent product and service
From the start to the end, the service was excellent. Aimee Marwood was exceptional in getting everything over to us and keeping in touch on everything. The product was really great qulity as was the printing and delivery times really speedy. Would definitely recommend.
friendly, reliable, and attentive
We’ve been ordering our branded pens from Total Merchandise for years, and they never disappoint. Jessica is always a pleasure to deal with friendly, reliable, and attentive. The pens and branding are consistently top quality. Highly recommend! -Office Manager from Able Training Support LTD
Excellent communication
Website easy to navigate; but most importantly it was down to the people. Ellie Hall was our point of contact and her communication with ordering and updates was excellent. That aside, we ordered keyrings, pens and bags. Pleased with all (albeit this is our third keyring order over the years and they appear slightly smaller and lighter than before).
Good communication and helpful prompt…
Good communication and helpful prompt service
pens were brilliant thank you
pens were brilliant thank you
Great customer service - responsive & helpful
Jess was so friendly and helpful over the phone and email - really clear and prompt in finding us great merch solutions, all within a restricted timeline. Thank you!
Very helpful from start to finish
Very helpful from start to finish. Great customer service and very happy with the printing.
Great experience
Needed a last minute order, Saffron was great - very communicative, prompt, and the order arrived on time and high quality!
The best merch supplier we've used
We've use Total Merchandise a number of times and never have any issues with the order process or the products that are delivered. The team is always easy to work with and assist at any stage. Would definitely purchase from them again :)
Worked with Total Merchandise a few…
Worked with Total Merchandise a few times now always and easy process and quick turnaround with quality merchandise
Good products and great staff
From the first point of contact to the delivery of the product, I felt reassured that I was being looked after in terms of answering my questions and product information and advice. Alice Ponting, Jessica Hickman and all the other staff I came into contact with were very helpful in me managing to get great personalised merchandising within my budget. The bags ordered have now arrived and the quality and print are really good. Thanks to all the team.
Great experience
I had a great experience with Jessica at Total Merchandise. I was ordering branded mints at a tight deadline and she was great at communicating and answering my questions. Delivery was quick and I'm pleased with the final product for our upcoming event- thank you :)
Quick & efficient
Quick, efficient & reasonably priced service
Gummy Worms!!
We wanted a particular bespoke product for a conference (gummy worms in a bag with our branding) and Poppy and the team were so helpful. We got them and hey look great - delighted with the product and service.
Fantastic Service Every Time
I’ve been using Total Merchandise for the past three years for our corporate events, and they have never once let us down. This year, I was especially impressed with the service from Amiee Marwood. Her communication was excellent—every query was answered promptly, clearly, and with real attention to detail. She made me feel completely confident that my orders would be correct and arrive on time, and they absolutely did. It’s rare to find a supplier who is consistently reliable year after year, but Total Merchandise continue to deliver. Highly recommend!
Great support and comms from Total Merchandise
Alice was very helpful in assisting me with queries to organise the order of branded material for an upcoming event. There were tight timescales and she offered guidance on which products had greater flexibility to ensure we had what we needed to present a professional display at the event. Excellent communication from Total Merchandise.
Highly recommended!
Isabelle made the whole process smooth; her communication was outstanding, she was professional and also abundantly patient with my endless demands on her time. The end product was exactly what we needed, and it was delivered incredibly quickly. I wouldn't hesitate to recommend Total Merchandise!
Thorough and reliable
Our contact, Alice, has been very thorough making sure the orders were correct and that they were delivered in a timely fashion. The products we've had for the past 2 years have always been as advertised and good quality.
Excellent customer service
Excellent customer service, really attentive and a beautiful product!
Excellent Customer service! I have used this company previously and…
I have used this company previously and the thing that stands out with them against others that I have used, is that you can contact their customer services either by email or telephone and talk to a real person! Not some AI generated computer person that doesn't understand what you are trying to say. From start to finish they kept me informed of the stage of my order and the date that it should arrive. It arrived on the day they said it would and I am very pleased with my notebook and pens. They are lovely! Thank you Total Merchandise and Alice Pointing for your help!
Total Merchandise has always been my…
Total Merchandise has always been my first choice for merchandise suppliers. Jessica Hickman is amazing — quick to respond and always incredibly helpful when it comes to choosing the right products. 5 stars ⭐⭐⭐⭐⭐
quick response and timely delivery
Alice was quick at responding, good at giving instructions and keeping me informed about the order.
Fast and Helpful Service
Total Merchandise were so helpful, providing good choices in my price range, accurate proofs and a fast delivery time.
Always great service and great quality.
Always great service and great quality.
My go-to for branded merch!
I have ordered lots of items in various qualities from Total Merchandise over the last 9-10 months. Ellie Hall has always been exceptionally helpful. She answered queries quickly and made every step of the process very easy to follow. Thanks Ellie! Will be placing more orders soon :)
Super sales team!
My company used Total Merchandise to support our first exhibition - our sales exec, Jess Hickman, was super helpful the whole way through the process and as a first time buyer of printed merchandise I found the process really easy with Jess' support.
Fantastic Service Under a Tight Deadline
I’m really pleased with my recent order of branded mint tins from Total Merchandise. I spoke with Alice about meeting a very tight deadline, and she couldn’t have been more helpful. She was more than happy to accommodate our timeline to ensure they arrived in time for our client’s event. Fantastic service from start to finish.
Outstanding Service from Alice
Really blown away by the service received from Total Merchandise. Alice has been amazing, gone above and beyond and just a really lovely person to work with. We went with TM because we wanted to keep things local, based on this experience though I would happily use TM again based purely on the service receive from Alice. What an asset to the company and look forward to working with you again.
Quick and easy turn around
Quick and easy turn around. Very helpful and kind service. Got exactly what I ordered!
First class service
First class service, initially had some issues with delivery, not caused by Total Merchandise) but quickly resolved with our contact and items delivered as agreed. Will certainly recommend them and will use again.
Sarah Dickinson
From the moment of enquiring about a branded product, Alice was on hand to help, provided swift communication, fast delivery and an outstanding service. We would highly recommend to others and we will definitely use Total Merchandise again for future orders. 10/10.
Alice was really helpful and…
Alice was really helpful and supportive. This my second time buying from TM, and the team are great, will be coming back for future orders I'm sure.
Excellent Service from Ellie as always…
Excellent Service from Ellie as always to help us with getting our custom bags sorted in time for our trade show!
All good
All good, as per usual, as Total Merchandise is my go to supplier for all the printed merch that we need, prompt service, and helpful.
Great experience, again
Great range, great prices, great quality, excellent helpful customer service every time - THANK YOU! Ellie Hall in particular looked after us. We'll be back.
Jessica made everything really easy
Jessica made everything really easy and we're happy with the finished product.
Excellent Customer Service
I would highly recommend TotalMerchandise.co.uk. The customer service from Alice was exceptional. Her communication throughout the entire ordering process was brilliant, and I genuinely can’t thank her enough for ensuring the pricing stayed within our budget. Our customised bags arrived promptly and look great. Thankyou
Tote Bags Caerphilly People First
We are delighted with our personalised tote bags. The quality is fantastic, strong durable material with a strong durable material with a strong clear print that makes the logo really stand out. They feel sturdy enough to use on a daily basis and will look fantastic when our members carry them to sessions and events
Great customer service
Great customer service. Quick and efficient communication and delivery, with end product being of great quality. Will definately continue to use Total Merchandise.
Really helpful with order and fast…
Really helpful with order and fast response/delivery. High quality products and reasonably priced.
Quality Product
Great quality product and a really smooth experience from start to finish. Charlotte Branwhite was incredibly helpful during the ordering process — nothing was too much trouble 😊
Square glass coasters
We needed to reorder some square glass coasters and Ellie was a great help from start to finish, checking our previous order from a few years ago and providing proofs etc. Delivery was brilliant, arriving a day earlier than expected so we were delighted. Great quality product at a reasonable price. Would highly recommend.
Great service!
Ellie was absolutely fantastic - we had a great experience and would 100% recommend!
High quality event merchandise and wonderful customer service
High quality event merchandise. I had an amazing experience communicating with Isabelle. She quickly grasped my vision, understood the need for attention to detail for my artwork to be printed with precision and provided recommendations. She worked quickly and professionally to ensure that my items were delivered on time. I had strict deadlines but she was patient, kept me updated and worked at pace so I highly recommend her professionalism. I was very pleased when I received the items and I got lots of positive feedback on quality of my event merchandise - tote bags, notebooks, pens and mugs.
Ellie was fantastic and super…
Ellie was fantastic and super responsive. The branded mints are really great quality too!
Excellent service
Excellent service, right from the initial enquiry, possible problems, and the fast delivery on time! Very helpful staff and a real pleasure to deal with- thank you, Peter.
Great experience
Great experience
Very good at communication
Very good at communication. Had several samples first before choosing final product. Very quick service. Will use again. Thank you
What our customers say on Reviews.co.uk
Great communication from everyone at Total Merchandise. The products are made to a high quality, and we are very happy with everything. We will definitely be using them again in the future.
Happy with the service and support offered. Ellie was helpful over email, the products were as expected. Possibly the design on the trolley coin was too much to look very clear, but overall happy with the service and products.
I am new to ordering merchandise and Louise Pemble has been very helpful and patient with me. We received the order in good time.
very nice quality and very friendly service!
A good quality item which is enhanced by clear and precise artwork.
Great product and great service! Will definitely use again.